SMART CEUs Hub – Privacy Policy

Last Updated: November 23, 2025

SMART CEUs Hub (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you use our website, online courses, newsletters, and any other services we provide.

By using SMART CEUs Hub, you agree to the terms outlined in this policy.

1. Information We Collect

1.1 Information You Provide to Us

We collect information you voluntarily give us, including:

• Name

• Email address

• Phone number (if provided)

• Payment information (processed securely through third-party providers)

• License or certification details (e.g., NCTRC, OAHPERD)

• Information submitted through forms (Formaloo), surveys, or customer support

• Course activity data (e.g., progress, exam results)

1.2 Information Collected Automatically

When you visit or use our website:

• IP address

• Browser type

• Device information

• Pages viewed

• Cookies and analytics data

• Referral URLs

1.3 Information from Third-Party Services

We may receive data from:

• Thinkific (course platform)

• Email marketing tools (e.g., ConvertKit or Mailchimp)

• Payment providers (e.g., Stripe, PayPal)

• Tracking and analytics tools (e.g., Google Analytics, Facebook Pixel)

2. How We Use Your Information

We may use your information to:

• Provide access to courses and training materials

• Process payments

• Track your CEU progress and course completions

• Deliver certificates and CEU documentation

• Improve website performance and user experience

• Send newsletters, discounts, updates, and promotional offers

• Respond to customer service requests

• Comply with accreditation standards (NCTRC, OAHPERD, etc.)

• Prevent fraud, enforce terms, and maintain platform security

3. Legal Basis for Processing

We process your data under one or more of the following:

• Your consent

• Fulfilling a contract (course access, membership, purchase)

• Legal obligations

• Legitimate business interests (improving services, preventing abuse, marketing to members)

4. How We Share Your Information

We do not sell your personal information.

We may share your information only when necessary with:

• Course platform providers (Thinkific)

• Email service providers (e.g., ConvertKit, Mailchimp)

• Payment processors (Stripe, PayPal)

• Professional partners (e.g., OAHPERD) when required for CEU verification

• Analytics tools

• Service providers who assist us in running our business (under confidentiality agreements)

We may also share information:

• If required by law

• To protect our legal rights, property, or safety

5. Cookies & Tracking

SMART CEUs Hub uses cookies and tracking technologies to:

• Remember your device

• Improve site performance

• Analyze behavior and traffic

• Personalize marketing

You may disable cookies in your browser settings, but some features may stop working properly.

6. How We Protect Your Information

We use a combination of technical and administrative safeguards, including:

• SSL encryption

• Password protection

• Secure third-party payment processors

• Restricted access for authorized staff only

Despite these efforts, no system is 100% secure. We encourage you to use strong passwords and keep your account information confidential.

7. How Long We Keep Your Information

We retain your data as long as:

• Your account is active

• Required for CEU audit and documentation

• Needed to comply with legal or reporting requirements

• Needed for operational purposes

You may request deletion at any time unless retention is required by law.

8. Your Rights

Depending on your location, you may have the right to:

• Access a copy of your personal data

• Correct inaccurate information

• Request deletion

• Withdraw consent

• Request restrictions on processing

• Opt out of marketing emails (unsubscribe link included)

To exercise these rights:
📧 nathan@smartceushub.com

9. Children’s Privacy

SMART CEUs Hub is not intended for individuals under age 16.
We do not knowingly collect information from children.

10. Links to Third-Party Websites

Our website contains links to platforms such as Thinkific, Formaloo, or payment sites.
We are not responsible for their privacy practices and recommend reviewing their policies separately.

11. Changes to This Policy

We may update this Privacy Policy occasionally.
When we do, we will update the “Last Updated” date at the top of the page.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled:

📧 Email: nathan@smartceushub.com
🌐 Website: www.smartceushub.com